Principal Solutions Architect

Team

Professional Services

Location

London, United Kingdom

ABOUT RETOOL
Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling support workflows, building admin dashboards, and countless processes you might never have thought of. But most companies don't have the resources to properly invest in these tools, leading to a lot of old, clunky internal software, or worse, teams still stuck in manual and spreadsheet workflows.

AI has changed who gets to build software. The definition of "developer" now includes analysts, operators, and domain experts creating solutions directly—and the tools they reach for are multiplying by the week. That's both an opportunity and a challenge: as more people build with more AI tools, the risk of shipping ungoverned software into production grows just as fast.

At Retool, we're building the platform that makes all of it safe to ship. Build with any AI tool you want, then deploy into one place that connects to your real business data, enforces enterprise policies automatically, and lets teams create once and reuse everywhere with shared, trusted components. The cost of building software has collapsed. The cost of governing it hasn't—and that's the problem we solve.

Developers and domain experts have already automated over 100 million hours of work on our platform, freeing them to focus on creative problem-solving and strategic work that drives real business value. The people closest to the problem can now build the software to solve it, safely, and within enterprise guardrails.

Let's build the future together.

ABOUT THE ROLE:
Retool’s Solutions Architects help our customers harness the full power of Retool – whether it is a focused Quickstart engagement to help a new customer get started, or a year long engagement where you guide technical teams to manage hundreds of production applications. You will directly drive value for our customers by addressing their most challenging technical problems and increasing the capacity and velocity for building solutions with our platform. Our Professional Services team members are billable, and working directly with customers and system integration partners to scale the impact of our products.

This is a hands-on role, and includes building Retool applications, integrating our platform into the customers stack, and advising on end-to-end solutions. In addition to working directly with our customers, this role advises our system integration partners on best practices and provides delivery oversight to our highest-visibility engagements. This role will help shape the service offerings that we go to market with and build the operational processes to scale the PS function at Retool.

IN THIS ROLE, YOU’LL:

• Advise and implement full-stack solutions using Retool
• Help our partners deliver best-in-class services to our customers, allowing us to efficiently scale the impact of our product
• Develop new service offerings based on customer / market need
• Assist with scoping, estimating, and selling professional services engagements
• Be a thought partner to Retool customers to help them build out complex internal tools for new teams and use cases
• Assist with partner enablement and certification
• Serve as a trusted advisor to our customers
• Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
• Work collaboratively and have very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking
• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners

THE SKILLSET YOU'LL BRING:

• 5+ years in technical, customer-facing roles such as Solutions Architect, Customer Engineer, or Deployed Engineer.
• Hands-on experience with full-stack development, including SQL, JavaScript, APIs, and Python.
• Experience designing scalable cloud architectures and integrating enterprise systems.
• Passion for leveraging technology to solve business problems creatively, ensuring scalable and efficient solutions.
• Exceptional technical communication skills, translating customer requirements between business and technical teams to drive successful implementations.
• Ability to think on your feet, troubleshoot issues, and provide real-time solutions during technical discussions.
• Comfortable with open-ended problem-solving in unstructured environments.

Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!